Installation

Installing the
app through the Shopify App Store. How to properly connect your product database etc etc etc

Registration and Login

Installing the app through the Shopify App Store. How to properly connect your product database etc etc etc

Feed Set-up

Installing the app through the Shopify App Store. How to properly connect your product database etc etc etc

FAQ’s

What does Feed Donkey cost?

We have a range of sub subscription tiers including a ‘Free Forever’ plan. The amount you need to pay depends upon the size and number of your stores, plus the amount of feeds that you need to create. Pricing details are explained here.

How frequently is my product data updated?

By default all changes that you make in your product data in Shopify will be reflected through to your Feed Donkey feeds within 24 hours. By arrangement this can be more often, every 12, 6 or 1 hour updates are available.

How do I downgrade or cancel?

Upgrading, downgrading and cancelling is simple and immediate through the application administration. There is no tie-in with a Shopify recurring charge. Simply request and accept the plan that suits your requirements. Full details can be found in our Terms and Conditions.

How do you work out product numbers?

Our product thresholds in our pricing plans are worked out by the number of SKUs that need to be updated in your store(s).
For example if you sell a shirt in 3 colours and 3 sizes, the SKU count is 9.

Support Topics

Filters
Filters function is an integral part of the feed builder.

Control the product records
Write your filter rules

Data Sources
Feed Donkey is built for Shopify we’ve designed our system around your requirements.

Linking your store
Retention and privacy

Map versus Process
This is the key choice when building a feed column, simple concept but worth understanding.

Map vs Process data type
Explained

URL Parameters
An optional but useful feature to aid campaign analytics.

Set-up parameters
Potential use cases

Alert Rules
Alerting configuration to help you to run your business.

Alerts on outage
Request based alerts

Notification Groups
Build the right notifcation groups for your feeds .

Group set-up
Attaching to alerts

Product Updates
There are options you can choose regarding the frequency that your data is updated.

Update frequency
Possible use cases

Using Regex
Regular expression is available for those more intricate data problems .

Learn about Regex
Example use cases

Subscriptions
Feed Donkey is software offered as a service. Here is what this means.

Subscribing to Feed Donkey
Upgrading and Downgrading