Privacy Notice

Feed Donkey places a huge amount of importance upon the privacy of our customers and partners important to the running of our business. Our responsibilities and how we go about meeting them is laid out here.

This privacy notice should be viewed in conjunction with its partnering policy documents, our Terms and Conditions and Cookie Policy.

Definitions

Term	Description
Feed Donkey	The Feed Donkey App and its related websites and services, owned by Donkey Digital Ltd in the United Kingdom with its employees, subcontractors and sub-processors
The App	The Feed Donkey application provided through the Shopify App Store
App User	Person who has installed the application on their Shopify storefront and in doing so created a user account on app.feed-donkey.io
Website Visitor	A visitor to our website resources, this individual may or may not be an App User
Partner	Any external service provider
Data Subject	Website Visitors or App Users
Customer Support	Feed Donkey Customer Support Team

General Principles

We only process or store data that is necessary for The App to function and provide the service as advertised.
We fully respect our clients right to data privacy, we track website visitors but not in the form of personally identifiable information & we analyse this traffic from an aggregated and anonymised viewpoint.
We do not and will not ever sell Website Visitor or App User Data.
We do not share any Website Visitor or App User data to 3rd parties unless we have gained expressed permission to do so by the App User.
App Users have the right to know what specific data is stored relating to them and what this is used for.
App Users have the right to be forgotten by asking Customer Support to remove all the data that Feed Donkey holds about them.
Feed Donkey will never share the data of on App User with another, unless expressed permission has been gained beforehand to do so.

Partners and Service Providers

Service	Company	Country	Privacy Framework
Google Analytics	Google LLC	US	US-EU Privacy Shield Swiss-U.S. Privacy Shield
Google Workspace	Google LLC	US	EU-U.S. Privacy Shield Swiss-U.S. Privacy Shield
Customerly	Customerly Ltd	IE	GDPR Information DPA agreement
SendGrid	Twilio Inc.	US	EU-U.S. Privacy Shield Swiss-U.S. Privacy Shield
Shopify Partners	Shopify Inc.	CA	EU-U.S. Privacy Shield Swiss-U.S. Privacy Shield
AWS	Amazon Web Services, Inc.	US	EU-U.S. Privacy Shield Swiss-U.S. Privacy Shield
MongoDB Cloud	MongoDB Inc.	US	EU-U.S. Privacy Shield Swiss-U.S. Privacy Shield

Data Stored and Purpose by Data Subject

Web Page Visitor

Collected Data	Purpose	Service Provider
Analytics Tracking	To analyse visitors to www.feed-donkey.io and our listing page on apps.shopify.com to improve user experience and increase conversion rate. Session data is aggregated and anonymised.	Google Analytics
Customer support data	To enable both customers and potential customers to communicate with the Feed Donkey Customer Support Team	Customerly
Contact data and comms history	To provided a better quality of support by being able to refer to previous conversations	Customerly
Contact data and comms history	To provided a better quality of support by being able to refer to previous conversations	Gmail
Email contact info	To provide updates regarding operational status when subscribing to these from status-monitor.feed-donkey.io	Amazon Web Services (SES)

App User

Table to illustrate

Collected Data	Purpose	Service Provider
Analytics tracking	To analyse usage statistics within the application in order to improve user experience. Session data is agreggated and anonymised	Google Analytics
Customer support data	To enable both customers to communicate with the Feed Donkey Customer Support Team	Customerly
Contact data and comms history	To provided a better quality of support by being able to refer to previous conversations	Customerly
Contact data and comms history	To provided a better quality of support by being able to refer to previous conversations	Gmail
Contact info and store info	Shopify provides information and statistics about stores have installed the app and their payment history in order for app partners to manage their service provision effectively	Shopify Partners
Email notifications	In order to send transactional emails about subscriptions and also to drive alerts about feed status	SendGrid
App functional data	Collected store data plus all user and profile configuration data used for core app functions	Amazon Web Services

Data Access Boundaries

The data of one App User or the Shopify store is not shared with another App User or the Shopify store.

The App functions by copying and synchronising product data to an externally hosted environment. Feed Donkey users can only access the feed data and configuration information for the stores that they have added to the App.

Data Security

Feed Donkey constantly reviews the measures in place to ensure that data security is commensurate with the sensitivity of the data that we handle.

Email Communication

By installing the App the Subject gives consent to receive the following email communications from us:

Service related or transactional emails. These may be service related emails that have been configured in the Alerts administration panel to notify of service continuity issues.
Billing or subscription level related notifications

By subscribing to the email updates on the App’s status monitor resource the Subject gives consent to receive:

Email updates to notify of changes in the known operational status of www.feed-donkey.io and app.feed-donkey.io

Subject Rights

Breach Notification

Feed Donkey will inform all Subjects in the event that it is known that their data has been compromised through the App. We will action this no more that 72 hours after a known breach.

Right to Access

The vast majority of data held about you – you can access without the need to request it. Should the Subject require access to part of the data that cannot be accessed through any other means – this can be requested from our Customer Support Team.

Right to be Forgotten

Every subject has the right to request that all their data be removed from resources in the control of Feed Donkey. Personal data can be can be removed by sending a request to the Customer Support Team. Data will be removed as far as is reasonably possible within our legal and financial accounting obligations.

Jurisdiction

Feed Donkey is a product of Donkey Digital Ltd, Registered in the United Kingdom, Company Number 12030494

Email address: info@35.178.72.47